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Supporting 4000 Students
Eaton Park Academy


Since our students have returned, parents/carers, understandably have many questions and concerns. We have created a list below of some of the frequently asked questions and further information about what to do if you or your child has symptoms of Covid-19.

How do i know if i need to isolate?

From 19 July, NHS Test and Trace will work with the positive case and/or their parents to identify close contacts. This is likely to be a small number of individuals who would be most at risk of contracting COVID-19 due to the nature of the close contact. As parents or carers, you may be contacted to help with identifying close contacts.

Individuals are not required to self-isolate if they live in the same household as someone with COVID-19, or are a close contact of someone with COVID-19, and any of the following apply:

  • they are fully vaccinated
  • they are below the age of 18 years and 6 months
  • they have taken part in or are currently part of an approved COVID-19 vaccine trial
  • they are not able to get vaccinated for medical reasons

Instead, NHS Test and Trace will inform affected individuals, children or their parents or carers that they have been in close contact with a positive case, and advise them to take a PCR test. We would encourage all individuals to take a PCR test if advised to do so.

Children and young people aged under 18 years 6 months who usually attend The Academy who have been identified as a close contact should continue to attend The Academy as normal.

If there is a substantial increase in the number of positive cases in The Academy, or if your Academy is in an enhanced response area, some control measures need to be temporarily reintroduced.

Do I need to wear a face covering?

The government has removed the requirement to wear face coverings but expects and recommends that they are worn in enclosed and crowded spaces such as dining halls & assemblies. Public transport and dedicated transport to The Academy.

What if I get symptoms of Covid-19?

If you, or someone in your household or support bubble experiences symptoms, DO NOT ATTEND the Academy. The main symptoms include a fever, a new and continuous cough, or a loss of taste and smell.

If you develop symptoms

If you develop one or more of the main symptoms of Covid-19 you should get a PCR test. If you have symptoms you should isolate for 10 days from when they started. If you have not had symptoms, the 10 days starts from when you had the test. You should not return until you receive a negative test result or your isolation period has finished.

If you are already at the Academy when you develop symptoms, you will be asked to go to an isolation room before going home to isolate and book a test.

You should inform the Academy of your test results as soon as you receive them.

If someone in your household develops symptoms

If someone within your household develops symptoms, and you are identified as a close contact you should take a PCR test.

Individuals are not required to self-isolate if they live in the same household as someone with COVID-19, or are a close contact of someone with COVID-19, and any of the following apply:

  • they are fully vaccinated
  • they are below the age of 18 years and 6 months
  • they have taken part in or are currently part of an approved COVID-19 vaccine trial
  • they are not able to get vaccinated for medical reasons

Please stay at home for the time recommended by the NHS and book a test here.

What is the latest government advice about education provision

The latest government advice for parents/carers about early years provision, schools and colleges can be found here

Can i get financial support to care for a child who is isolating

You may be eligible for a one-off Test and Trace Support Payment of £500 from your local authority if your child has been advised to self-isolate by their education or childcare setting (even where they have not been told to self-isolate by NHS Test and Trace).

To be eligible, you must be either:

  • the parent or carer of a child that is aged 15 and under
  • the parent or carer of a young person aged 16 to 25 with an education health and care plan

You also need to:

  • be on a low income
  • be unable to work from home
  • be taking time off work to care for a child who is self-isolating
  • be living in England
  • meet the eligibility criteria

You do not require an NHS Test and Trace Account ID number in order to claim.

Further information on claiming financial support under the Test and Trace Support Payment scheme is available.

Ask your nursery, childminder or school to provide you with a letter, detailing your child’s name and the dates of their isolation period. You will need to use this letter as supporting evidence as part of your application. You will not be able to apply for financial support without this letter.

When you apply to the Test and Trace Support Payment scheme your local authority will contact your child’s nursery, childminder or school to verify the information you’ve supplied. This includes your child’s:

  • name
  • age
  • dates of self-isolation

This is a standard check against fraudulent claims, and may take place before or after a payment is made.

How do I know if I came into contact with the infected person

We keep a register of all classes and when someone is showing symptoms or have tested positive we contact the affected person to ask who else within the Academy they have had contact with. This is in accordance with advice from Public Health England and Stoke-on-Trent City Council.

Is it safe for other students to come into the Academy?

Guidance is only those who have been in close contact with the infected person should self-isolate at home. According to Public Health England and the Local Authority there is no reason at this stage to suggest any other year groups are affected.

Why do you not tell people who has received a confirmed result so I would know whether my child has been in contact?

As you might expect we are not able to release any further details of the person in respect to their privacy. We know who the person was in contact with and they will be informed to self-isolate.

What does learning in the Academy look like?

Prior to September we made changes to our sites and to our teaching and learning to ensure that we keep all our community safe.

Whilst in the Academy, staff will practice social distancing from the students, wear face coverings in all communal areas of the Academy and stay within their bubbles and follow other signposted safety measures.

Full details of our risk assessment can be found here

My child has been asked to self isolate. Will they be receiving an education?

All students who have been asked to self-isolate will be guided to the work they need to do. This will be either via Teams where a live link will be on the website or alternatively in the case of self-isolation of pupils where they are individuals (not whole class groups) all daily lessons all be posted on dojo. The links to home learning can be found through the website.

In the event of any form of isolation and loss of learning caused by Coronavirus, parents must understand that engagement in home learning is strongly encouraged – it is important we prevent any potential loss in learning for our children. Regular engagement and support will be on offer. If children themselves are too ill to attend, then they of course would not be expected to engage in home learning – we would prefer them to regain their health!

In preparation for home-learning, parents and children need to be familiar with the various logins and passwords for the following platforms – these are available in the front of your child’s reading diary:

Bug Club
Spelling Shed
TT Rockstars
Class Dojo – please ensure you’re active on here.
Microsoft Teams – to be sent home shortly.

Click here to see our Remote Learning Plan

How will I know if my child is taking part in the “live” sessions?

Teachers will take a register as they normally would, and non-attendance will be reported to the relevant staff in the Academy and to home.

What Safeguarding and SEND Issues will we consider?

Our home school link or attendance officer will contact parents to ensure a test has been taken and to make sure that parents know to communicate test results to us immediately.

If a child is entitled to benefit-related free-school meals, we will ensure food is made available to the family. If a positive Covid-result is issued, this will become in the form of a fortnightly food parcel rather than individual daily deliveries.

If a child is vulnerable in any way, the site’s Safeguarding Lead will ensure that appropriate agencies are notified and arrange for regular safe and well checks via a phone call or video conference.

Where children would normally receive additional support from SEND agencies, the SENDCO will make arrangements for those to continue via Teams as long as the agencies engage.

The SENDCO will share appropriate Oak National SEND lessons with teachers who will disseminate accordingly.

How will I be able to communicate with the Academy?

We encourage you to stay in touch with us / your child’s teacher as much as possible. This can be done through the following:

Class Dojo
Emailing via year band email addresses

or clicking on contact us
Calling the academy office on 01782 234760

If you require a paper copy of any of the pages / documents published on this website, please click here and complete the form stating which page(s) / document(s) you require along with your name and address.